Customizer error for X6.0.4 + 4.9.6 + WC3.4RC-1

Heads up (yes, I know, not yet supported). Testing on staging site with current version of X + 4.9.6 + WC3.4RC-1.

Customizer does not work (does not save + small error message that something went wrong, try again later).

Console errors:

Failed to load resource: the server responded with a status of 500 ()
/en/shop/?customize_changeset_uuid=c991cacb-124b-4c76-a566-6a7b4c96299c&customize_theme=x-child&customize_messenger_channel=preview-1:1 Failed to load resource: the server responded with a status of 500 ()
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()
/en/checkout/?customize_changeset_uuid=c991cacb-124b-4c76-a566-6a7b4c96299c&customize_theme=x-child&customize_messenger_channel=preview-2:1 Failed to load resource: the server responded with a status of 500 ()
/en/checkout/?customize_changeset_uuid=c991cacb-124b-4c76-a566-6a7b4c96299c&customize_theme=x-child&customize_messenger_channel=preview-3&customize_autosaved=on:1 Failed to load resource: the server responded with a status of 500 ()
test.demo.site/:1 Failed to load resource: the server responded with a status of 500 ()
7/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()
test.demo.site/:1 Failed to load resource: the server responded with a status of 500 ()
9/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 500 ()
load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:4 POST https://test.demo.site/wp-admin/admin-ajax.php 500 ()
send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:4
ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:4
(anonymous) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:17
a.Deferred @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:9
send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:17
post @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:17
f.requestChangesetUpdate @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,jquery-ui-position,wp-pointer,jquery-ui-resizable,jquery-ui-button&load[]=,jquery-ui-dialog,wpdialogs,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,suggest,accordion,customize-nav-menus,mce-v&load[]=iew,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-menu,jquery-ui-autocomplete,thi&load[]=ckbox,media-upload&ver=4.9.6:3
e @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,jquery-ui-position,wp-pointer,jquery-ui-resizable,jquery-ui-button&load[]=,jquery-ui-dialog,wpdialogs,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,suggest,accordion,customize-nav-menus,mce-v&load[]=iew,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-menu,jquery-ui-autocomplete,thi&load[]=ckbox,media-upload&ver=4.9.6:5
(anonymous) @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,jquery-ui-position,wp-pointer,jquery-ui-resizable,jquery-ui-button&load[]=,jquery-ui-dialog,wpdialogs,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,suggest,accordion,customize-nav-menus,mce-v&load[]=iew,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-menu,jquery-ui-autocomplete,thi&load[]=ckbox,media-upload&ver=4.9.6:5
load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:4 POST https://test.demo.site/wp-admin/admin-ajax.php 500 ()
send @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:4
ajax @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,wp-codemirror&ver=4.9.6:4
j @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,jquery-ui-position,wp-pointer,jquery-ui-resizable,jquery-ui-button&load[]=,jquery-ui-dialog,wpdialogs,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,suggest,accordion,customize-nav-menus,mce-v&load[]=iew,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-menu,jquery-ui-autocomplete,thi&load[]=ckbox,media-upload&ver=4.9.6:1
(anonymous) @ load-scripts.php?c=0&load[]=heartbeat,customize-base,customize-controls,customize-widgets,jquery-ui-position,wp-pointer,jquery-ui-resizable,jquery-ui-button&load[]=,jquery-ui-dialog,wpdialogs,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,suggest,accordion,customize-nav-menus,mce-v&load[]=iew,imgareaselect,image-edit,customize-models,customize-views,updates,quicktags,wplink,jquery-ui-menu,jquery-ui-autocomplete,thi&load[]=ckbox,media-upload&ver=4.9.6:1

Hi There,

Thanks for writing in! As you already know, we’re still not supporting latest version (specially release candidates).

However to debug your issue, first check the PHP version that you’re using. We recommend PHP v5.6.x or later to avoid compatibility issues.

You can also try increasing your memory limit by following this guide (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

Also enable WP_DEBUG mode, WP_DEBUG_LOG on your WordPress and see if there’s any errors recorded.

Thanks!

Hi, yes this was mainly a heads up, to encourage you to test asap with a new version with ¤.9.6 :-). Memory is 512 and PHP is 7 so these are not the causes of the error.

Hi There,

Our testing process will start after the stable release. Thanks for the heads up.

Cheers!

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