Customize Pro in Theme Options is NOT WORKING

Support
#1

Whenever I click on “Customize Pro in Theme Option” in the customize appearance, this is what I am getting:

Session Expired

Please log in again. the login page will open in a new window. After logging in you can close it and return to this page.

When I log in again as it suggests, and refresh this page, it does the same thing all over again. Can someone please help?

#2

Hello Lisa,

Thanks for writing in!

Session Expired could that you have not set up the site URLS properly. Please go to Settings > General and make sure that the Site URL, WordPress Address URL and WordPress dashboard url is using the same url with the same http/https protocol.

If this does not work, please provide your site url in a secure note so that we can take a closer look. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

#3

Hi. Thank you for getting back to me. All 3 urls match. I will send you a secure note.

#4

Were you able to get my secure note?

#5

Hello Lisa,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
​
Thank you.

#6

I added a secure note with the login info attatched to my previous reply to you. Did you recieve it?

#7

Hi @lcatera,

It might be your WordPress core is outdated.

Could you please try upgrading your WordPress to the latest version?

https://wordpress.org/support/article/updating-wordpress/

Let us know how it goes!

#8

Has there been an update on this? I’m having this same problem.

I have two sites with Pro. One of them works fine. My other one, works fine within dashboard, but when I go to “Customize Pro in Theme Options” it asks me to login. When I login again, It brings up a window asking me where I want to go. My other site does not show this window when I click “Customize Pro in Theme Options.” My other site takes me directly to Theme Options.

My site that it’s not working on https://steffenharris.com, shows this window. When I click on any of the options (Headers, Footers, Theme Options, etc) I get a login window again, but the link I clicked never loads. it just keeps asking me to login and then select an option. If I wait a few seconds without doing anything, the login prompt opens up.

Wordpress is 5.2.1
Pro is most recent version
Links in general settings are the same.
No Cache plugin being used

#9

Hi @steffenharris,

Thanks for reaching out.

That could be a different case on your end, please start a new thread regarding this issue and provide the site’s URL and admin login credentials in the secure note of your thread.

Please note that issue was due to the older version of Wordpress and can only be fixed by updating it. This isn’t an issue or bug, but I like to see what’s going on with your site first.

Thanks!

#10

Will do. Thank you

#11

Thank you @steffenharris. We will check your site on the other thread.

#12

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