Customize not showing

[coracle]

Hi there,

I’m not sure where to begin troubleshooting this so I’m asking you guys. When I click on Appearance>Customize, I get a blank page and the url becomes this: https://pactech-inc.com/wp-admin/customize.php?return=%2Fwp-admin%2Findex.php

Any idea as to what might be causing this and how to fix it? Both the theme and Cornerstone are updated to the latest version.

Let me know if you need login credentials.

Thanks!

[friech]

Hi Coracle,

Thank you for writing in, just to clarify the Theme Options are now under X > Theme Options

Now on your customizer issue, please do the following:

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
• Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
• Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

	define( 'WP_MEMORY_LIMIT', '512M' );
	define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

	/* That’s all, stop editing! Happy blogging. */

Increasing PHP Memory Limit

If the issue persists, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Let us know how it goes,
Cheers!

[coracle]

Thanks for the tips! It was a plugin conflict and has now been resolved. Thanks again!

[friech]

We are delighted to assist you with this.

Cheers!