Customize in x theme not working

Support
#1

Hi there:

http://entrecoach.kinsta.com

When I click to change settings in the footer, ie no menu or content, I click save, but the settings revert to on…it doesnt change.

#2

Hi @logoglo,

Please follow the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information. (The latest version of the theme is 6.1.6)
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

Tried them all and no luck…user details in secure note.

Also, its doing the same on a brand new site. Only thing installed is x-theme, and cornerstone.

#4

Hi @logoglo,

I could see that you are using the latest Cornerstone however your X theme is outdated.

Update your setup to the latest version.

Let us know how it goes.

Thanks.

#5

I have done, and the issue is still there.

#6

Hi again,

I did some tests and it looks like the cache issue, Please disable Kinsta Cache and then try saving the settings again.

I have made few changes and it works after clearing the cache.

Let us know how this goes!

#7

Thanks, but are you sure its caching? I have the same issue here:

And this hasnt got any caching setup.

#8

Hi @logoglo,

I have tested your site here: http://entrecoach.kinsta.com

And it is working well already.

In regards to this site, http://chiden.wpengine.com/

I could not guarantee that it is caching but if we could check your setup further, we’ll do our best to find the problem.

Don’t forget to set it in a secure note.

Thanks.

#9

Sure, see secure note.

#10

Hi,

I was able to replicate this issue on my test site.

I have forwarded this issue to our web development for review.

Kindly monitor our changelog for updates.

Thanks

#12

Thanks. I will keep an eye out.

#13

No problem.
If you need anything else we can help you with, don’t hesitate to open another thread.

#14

I have installed 4 sites over the past week, and all are having the same issue. The latest hasn’t even got caching enabled, When will this be sorted out?

#15

Hello There,

Thanks for updating in! Regretfully I can no longer check your settings because the given credentials is no longer working for us.

I am guessing that you haven’t created a menu and assigned it to the footer which could probably be the issue as to why the No menu option in the footer us not working for you. Please double check the login details so that I can thoroughly check all your settings.

Regards.

#16

Hmm, it never used to be like that, you need to add a footer menu for the no menu option to work. Basically anything I click in those options, does not save, and no not change in the preview.

This is another site that its happening to, no caching…up to date theme etc…

http://www.casacisnerosfoods.com

Login details in secure note.

#17

Hello There,

I have logged in and investigated the issue. I can confirmed that this is a bug in the latest release. Our developers has already made aware of this issue and they are now fixing it. It will be resolved and updated in the next release update cycle.

Please bear with us. Thank you for your understanding.

#18

Thanks. I will wait.

#19

Hi,

You can check the changelog page, If an update is released to see if a fix for this bug is included.

Unfortunately, we can not provide an ETA on when is the next release.

Thanks,

#20

I would say this is a major bug. Not everyone wants the footer menu, or footer content, its not good you cant turn it off.

ALSO.

I have noticed on this page:

http://entrecoach.kinsta.com

I cannot turn the bread crumbs off.

#21

Hi,

I was able replicate these issues in my test sites and I have forwarded these to our web development team for review.

For temporary workaround, you can add the following in Theme Options > CSS

/* temp solution to hide breadcrumbs */
.x-breadcrumb-wrap {
   display:none;
}

/* temp solution to hide footer menu */
.x-colophon.bottom .x-nav {
   display:none;
}

/* temp solution to hide footer content  */
.x-colophon.bottom .x-colophon-content {
    display:none;
}

Make sure to remove these css code once the issue have been resolve.

Kindly monitor https://theme.co/changelog/ to check if these issues have been fixed

Thanks