Customization has stopped working

Support
#1

OK, so here:

http://www.iikimasesores.com/

I go to customization, and start playing around with the headings width, and they dont preview, nor does it let me publish the change.

#2

Hello @logoglo,

Thanks for asking. :slight_smile:

Please do the following general solutions because it needs to be done by you.

  1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

  2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  6. Remove custom CSS, Javascript and templates.

  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  8. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.

#3

Checked all, and did what you said. Still doing the same.

I will give you login details.

#4

Hey There,

Are you referring to the font size of your headings? Please make sure that you have change the font size or setting for the specified heading. You may have selected h1 yet it looks like h4 or vice versa which usually in your headline settings.

Please go to X > Launch > Options > Typography > Headings and change the appropriate settings. And to know more about the font manager, please check this out:
https://theme.co/apex/forum/t/managers-fonts/101

Hope this helps.

#5

No, im taking about the letter spacing slider bars in the customisation menu.

#6

Hi There,

Please use X > Theme Options > instead of the Customizer.

Let us know how it goes.

Thanks

#7

That worked, thanks.

#8

Glad to hear it.

Cheers!

#9

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