Custom Links not working in the menu

Support
#1

Hi there again,

Im having another issue since I updated to the current wordpress, I am unable to add a custom menu link to my nav bar ?

I have a few test custom links in my primary menu bot they are not showing up front end.

Can you help please.

#2

Hi @deanrix,

This issue might happen because of several cases which I will list here and ask you to follow the steps to troubleshoot:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

Hi there, I have followed all instructions and still custom links are not showing up front end.

Also There is no secure note button for me here to press as an option

#4

I have just noticed that my custom link named “contact” is NOT showing on my hone page, however if you click on “Login” tab the “contact” tab is showing on the Login page ???

#5

Hello There,

I have checked your account and there are several licenses with the assigned urls. I could not figure out which of the site you have experienced the issue. Could you please provide the url and the credentials in a secure note so that we can investigate?

Thank you.

#6

hi there I have added my details through secure note

#7

Problem solved…I simply deleted the other menu from the menus page.
Regards
Dean

#8

Hi,

Glad to hear that. Have a great day! :slight_smile:

#9

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