Custom 404 Plugin not working

Support
#1

Hello, I installed the Custom 404 plugin that came with Pro. It’s not working.

If you view the page, live on the site, it displays the following shortcode:

[cs_element_column _id="3"][cs_element_text _id="4"][/cs_element_column]

Can you please help me?

#2

Hi There,

We’re sorry for the inconvenience this has cause you. We have confirmed this is a bug and will forward this to our developer for investigation. We will let you know once we have an update. Thank you for understanding.

#3

Hi, there,

We confirm the bug on Pro side. We’re working on the fix and will be probably available on next update this week.

Thanks for reporting!

#4

This has been corrected in Pro (and Cornerstone) for the next release.

#5

Thank you, @Lely, @Rafaelgou and @Alexander. I appreciate the information.

#6

You are always welcome!

#7

I updated the Custom 404 plugin, and it’s still not working.

#8

bumping this one. 404 not working over here too. Thanks for the fix soon…

#9

Hi There,

The fixed is included on the coming release for Pro and Cornerstone. Please see this: https://theme.co/apex/forum/t/pro-1-2-4-rc1-x-5-2-3-rc1-cornerstone-2-1-4-rc1/11736

1 Like
#10

Thank you, it’s working now!

#11

Glad it works for you :slight_smile:

#12

Hi, I tried to install Custom 404, once it’s installed I go to Plugin section in order to activate it but It doesn’t work. Can You help me? Or what can I try?

Thanks in advance

#13

Hi,

Try to re-install the plugin. Deactivate and delete from the plugins page then install it back from X > Overview

If that doesn’t work, you can try installing via FTP

  • From Downloads in your ThemeForest account, click Download next to X and choose: All Files & Documentation download from ThemeForest. Unzip, and you will find an extensions folder containing zips for all our Extensions.
  • Unzip tco-custom-404.zip on your computer.
  • Connect to your server via FTP and navigate to your /wp-content/plugins/ directory.
  • Drag and drop the tco-custom-404 folder into your plugins directory.
  • Go to plugins page and activate the plugin.

Thanks