CSS ignored by IE 11 and Firefox on Windows 10

Support
#1

Hello,

When I load a WP site running xtheme in IE 11 or Firefox on a Windows machine all CSS formatting is lost. The only way to add formatting is to enter the CSS inline. The site looks correct on Chrome and Safari on Mac.

I have also tried adding the following to the functions.php file (didn’t help):

add_action(‘wp_head’, function(){?>
meta http-equiv=“X-UA-Compatible” content=“IE=11” [I had to remove the (<) the beginning and the (>) at the end to get it to show in this message]

<?php }); My licensed copy of this site is mepseviipatient.mydevelopmentdomain.com, but I do not want to place that domain on the forum, so I created the following test site on a different domain: www.dbvstaging.com - hopefully you will trust this. Any help you could provide would be greatly appreciated. I would be happy to provide admin access to this test site if needed. Thank you, JC
#2

Hi there,

Thanks for writing around! I checked your setup and found few issues, please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS and JavaScript (make sure to take a backup first)

  6. Disable child theme and activate parent theme.

Let us know how this goes!.

#3

Thank you for the reply. When I do the things you mention the original problem occurs in all browsers on all platforms.

#4

Hi,

I can see you have updated Cornerstone to latest version but forgot to update your theme.

Please note that this two(xtheme and cornerstone) should be updated simultaneously to prevent any incompatibility issues.

Kindly update theme to Version 5.2.5

Thanks

#5

Hello,

Thank you for the suggestion, but unfortunately it did nothing to fix the issue. Is there anything else I can try?

Any assistance is very much appreciated.

JC

#6

Hi there,

The theme supports IE 11 and certainly Firefox so it must be something related to your environment. Kindly get back to us with the URL/User/Pass of your website and also FTP information:

FTP Server Address
FTP Username
FTP Password
FTP Port

We may need to reinstall the theme as it seems your version which you used is corrupt. Also please confirm that you tested all the steps my colleague mentioned including possible plugin conflict.

One important point also is the server files permission. You need to make sure your server files are ready to server:

https://codex.wordpress.org/Changing_File_Permissions

Thank you.

#7

Hello,

This is a test site I have setup, so please do what you need to help identify the problem. I will attach a secure note with the information you requested. I have tested the site in two different environments. And yes, I have tried all the suggestions previously suggested.

Thank you

#8

Hi There,

Thank you for the credentials, please check all your custom CSS here and address all found errors (not all browsers can handle CSS syntax error). Also moved all your @font-face declaration on the Child theme’s style.css file, because that does not work on the Theme Options > CSS.

Then clear your caching feature (if any) and all your browser’s cache.

Hope that helps,
Cheers!

1 Like
#9

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