Cornstone not working

Support
#1

I just updated cornerstone from 3.0.4 to your most recent version and now it’s not working. I only see the pulsating icon : https://cl.ly/2z0v1k1k2b3z

How I can correct this?

Thank you
Tara

#2

Hi Tara,

Thanks for writing in! Most probably you’re running out of your allocated memory. Could you please try following the solutions below and see if that helps.

  1. Try re-generating your permalink settings and see if the issue is related to your .htaccess file. Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.
  2. Then the next possible issue would be that you’re running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation. Add the following lines into that file.
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */
3. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
4. Check your PHP Max Execution Time and set it for 120 for optimal usage. You can follow this guide here (https://www.simplified.guide/php/increase-max-execution-time).
5. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress back-end using a Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

#3

Thank you for such a thorough response! I will give these a try tomorrow and will let you know how it goes :slight_smile:

All best,
Tara

#4

Hi Tara,

Thank you . We will wait for the reply. Please reply back here whenever you have the test results.

#5

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