Cornerstone X and Elements 404 Not Found

This issue started with the Elements being “not found” when clicking on the tab.

After following the permalink fixes suggested on the forums now Cornerstone returns “The requested URL /x/ was not found on this server.”

Following the instructions in post https://theme.co/apex/forum/t/cornerstone-unavailable-after-update-the-requested-url-x-was-not-found-on-this-server/1560/6

also did not correct the issue.

.htaccess file is writable and contains

RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

Settings > Permalinks > Post_Name
does not fix anything
Please help

Hello @BTech,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Meanwhile, please make sure that the WP dashboard url is the same as the site url in Settings > General. And also, please make sure that there is no index.php in your permalink.

Thank you.

Login info sent. I can confirm there’s no index.php in the permalink and the dashboard URL is the same as the site URL.

Hi,

Please contact your hosting provider and ask them to enable mod_ rewrite.
Then ask them to update php and mysql to the following versions.

PHP version 7.2 or greater.
MySQL version 5.6 or greater

This is the required versions of wordpress

Thanks

Php version is 7.2.10 already. MySQL is 5.7.24

mod_rewrite is already enabled.

Additional info sent in secure note.

Hi,

Try to reset htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If that doesn’t help, please provide us your FTP Login in SECURE NOTE

Thanks

No change by renaming .htaccess

Hi @BTech,

Are you currently working on your site? Your site is down with this message

Error establishing a database connection

Please let us know once it’s up and working.

Thanks!

Cornerstone is causing that issue. I’ll let you know when it’s stable.

Sure, please let us know.

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