Cornerstone Won't Load Pages

Support
#1

I’ve not had cause to update my pages aside from creating new posts for a bit. When I tried updating them today, Cornerstone won’t load any of my pages to edit. I’ve tried on a Windows PC and on a Mac in a variety of browsers. What can I do?

#2

are you running convert plus? i had this issue today and it ended when i deactivated it.

#3

Hey @justenbennettca,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin and/or your host has a built-in caching, clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#4

Thanks! It was either the cache or one of the plugins. Not quite sure, tbh, as it was still a bit tempermental. Got it edited, though I had to remove the ‘strong’ tages I had in the header text of my classic accordian as for some reason they stopped working and only showed up as text. Small sacrifice, though. Thanks!

#5

Hi There,

Yes, elements title does not accept HTML tags and it will render as a text. Lets use custom CSS instead to make the accordion title bold.

.x-accordion-heading .x-accordion-toggle {
	font-weight: bold;
}

You can add this to your Theme Options > CSS or page specific CSS

Thanks,

#6

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