Cornerstone will not load any page

[jvalenti]

Current version of X
All plugins updated

As of yesterday, I cannot get Cornerstone to load on any of my pages. I deactivated all of my plugins (except Cornerstone) and I still cannot get it to load.

site is cvcmissions.org

Thanks!

[basanta]

Hi There,

Thanks for writing in!
Can you please check few trouble shooting process, I won’t be including the points that you have already taken.

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Remove custom CSS, Javascript and templates.

5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
   define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
   In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
   Set it as Secure Note

• Link to your site
• WordPress Admin username / password
• FTP credentials
  All the best!

[jvalenti]

All set! I’m not sure which item fixed the problem, but I’m back in the game.

Thanks!

[jade]

Glad to hear it’s sorted.

Cheers!