Cornerstone trying to load page -getting error message

[Lottafixelius]

Hi,
Cornerstone trying to load page -almost always get the same:weary: error message

“The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.”

I’m a beginner but I have tried to reset the cashing and search for plugin conflict. I’m getting nowhere I believe it started after I tried to get the page “quicker” by cashing - and now I can’t reset. Please help I’m desperate. Sometimes after the second reloading it works but today - I could not reach the page

Thanks!

[basanta]

Hi There,

Thanks for writing in!

The issue you have mentioned is due to several reasons, as I don’t have access to your admin area can’t confirm the issue.
Also You have tried some options to resolve it.
I would recommend you few other trouble shooting process to see if it would help.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

• Link to your site
• WordPress Admin username / password
• FTP credentials
  All the best!

Thanks

[christian]

Hey @Lottafixelius,

I see you’re still using X 5.2.5. Please update to the latest version then check if the issue persists.

Thanks.