Cornerstone takes a very long time to load

Support
#1

If you click on “Edit with Cornerstone” I get the black rectangle with the circle and it takes about 70-75 seconds to load Cornerstone and you can edit the content.
I’ve searched the whole forum here, but haven’t been able to find a solution yet.
It would be great if someone could help me.

#2

Hello @flashjo,

Thanks for asking. :slight_smile:

Please do the following general solutions because it needs to be done by you.

  1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

  2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  6. Remove custom CSS, Javascript and templates.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.

#3

Hi @Prasant,
thank you for your answer.

One more thing before i follow your steps… I see the following error message in the console during the loading process:
It seems to hang exactly at this point and then continue after the timeout.

if you think this has nothing to do with it, I’ll follow your steps. and let you know if it worked.

#4

Hi There,

Thanks for writing in!

Seems you r server blocking this two JS file to load which is required for cornerstone.
Can you please re upload those two files Via FTP in same location. If that doesn’t help please contact your hosting provider to whitelist those files. Please check this thread for more info.

Hope this helps!

THanks

#5

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