Cornerstone stuck on loading screen

[esbenrahbek]

I have a problem on my page. Haven’t edited the content for many months, but now Cornerstone is just stuck on the loading icon? I have tried both in Safari and Chrome.

[paul.r]

Hi,

Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory and max execution time or do it yourself by adding this code in your wp-config.php

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Troubleshooting - Increasing PHP Memory Limit

Thanks.

[esbenrahbek]

Thanks for your thorough reply.

My PHP version is 7.

However, I can see that the when I go to the plugins tab in the admin (not in X admin) that I have installed 2 x-plugins: Google Analytics and Typekit. Both of them are older versions than stated in your link. Also when I go to X > Validation, these 2 plugins is not said to be installed (it simply says “INSTALL” beneath their icon.)

How do I update them without losing my current settings?

[esbenrahbek]

I have now updated both the plugins. Typekit is not working but I’ll fix that myself.

The issue is Autoptimize. I have disabled it and now Cornerstone works. Is this a known issue?

[mldarshana]

Hi There @esbenrahbek

I seen several cases with Autoptimize plugin. Could you please check the plugin settings and see if you have enabled any minifications such as HTML/CSS/JavaScrpt. If so try disabling them and test your plugin to see if that helps.

Basically X theme and Cornerstone plugins are already serving minified versions. So, if you minify it again, it will cause issues.

Hope that helps.