Cornerstone stuck on loading after update

[trevorhall89]

I cannot access the cornerstone since update.
I have purged all caches.

[mldarshana]

Hi There @trevorhall89

Thanks for writing in! Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue. Most possible causes are due to caching or plugin conflicts. I see you have couple of caching plugins as well (Autoptimize and W3 Total Cache). Also check your PHP version and memory limit.

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X/Pro > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 120 for optimal usage (https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/).
• Try increasing your PHP Memory limit by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

If you’re still having issues, please also include your FTP credentials to check investigate this issue further. Since this is your live site, we also require your permissions to disable plugins and to carry out the testing procedures as required.

Let us know how it goes.
Thank you.