Cornerstone Stalling

Support
#1

Hi

We cannot get the latest version of cornerstone to load. Weve tried a variety solutions in the forums (deactivating plugins, clearing browser cache, real simple SSL plugin to see if it was the https redirects) and still getting the spinning grey icon. Is there anything else we should try?

1 Like
#2

Hello @spaceship123,

Thanks for asking. :slight_smile:

Please try out following solutions:

  1. Try re-generating your permalink settings and see if the issue is related to your .htaccess file. Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.
  2. Then the next possible issue would be that you’re running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation. Add the following lines into that file.
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */
3. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
4. Check your PHP Max Execution Time and set it for 300 for optimal usage.
5. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If above solutions does not help, please try deactivating and deleting Cornerstone from Plugins > Installed Plugins. Using FTP programs link FileZilla, please make sure that Cornerstone folder is completely deleted under /wp-content/plugins/ directory. After that please visit X > Validation and doing so will automatically install latest version of Cornerstone. This step won’t have any effect on your pages. Here is a tutorial that you can take a look to get started with FileZilla and FTP:

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

My bad

It was Fast Velocity Minify plugin, everything works now

#4

Glad you were able to figure it out :slight_smile:

#5

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