Cornerstone spinning

Hi

I’ve tried checking other threads, but none of the standard checks have changed my problem. I cannot load cornerstone on my site https://visitalvito.it

I have the most up to date version of X, and cornerstone, in both google chrome and safari, the black spinner just keep spinning. I have this theme running on several sites and this is the only one that currently has this problem.

I have also tried deactivating the plugins and couldn’t solve the problem (I also tried regenerating the htaccess via permalinks and increasing the server values using wp-config, I have no cache and I don’t use cdn. the https is set correctly)

Please could you help me?

Hello @scenaryo,

Thanks for writing in!

In that regards can you please share website login details in secure note for us to take a closer look? I see a coming soon message active on the website?

In the meantime please try increasing PHP memory limit of the server. Click here for more detailed information and how to increase the PHP memory limit.

Thanks.

Hi!
I increased the php memory limit but nothing’s changed; I sent you the credentials for the backend via secure note.
Thanks for your help

Hello @scenaryo,

Thanks for updating the thread.

I tried solving the problem by deactivating the plugins, activating parent theme and testing the theme options panel but the issue is still there.

Can you please share FTP login details in secure note so we can test the case further?

Thanks.

Hi Prasant,
I solved it by simply uninstalling and reinstalling Cornerstone :blush:
Thanks

Hi @scenaryo,

Perhaps some of the files of Cornerstone were corrupted of was using an older version of Cornerstone which caused the issue. Glad to hear you got it sorted and thanks for letting us know.

Cheers!

1 Like

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.