Hi Support,
After the updates yesterday (X v6.3.4 & Cornerstone v3.3.4) I was not having this problem, but now when I use Cornerstone to edit a page, the page initially appears as follows:
But, when I click the Elements or Inspector button, I get the following:
I wasn’t having any problem before the update yesterday (10/8).
Any ideas? New bug??
Thanks,
Chuck
Hi Chuck,
Please check for the following first:
Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Note: It’s now X v6.3.4 & Cornerstone v3.3.4
If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Temporarily remove custom CSS, Javascript and templates.
Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
7 If you are using a child theme, try to activate main X theme
If none of these helps, kindly provide us your wordpress admin login in Secure Note
Thanks.
For others with the same problem, @Rad pointed me to the solution in this post. It is related to permalinks. Thanks!
Glad it’s working now.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.