Cornerstone problems after update

Hello,

I have followed steps posted on the forum to try and rectify this issue but still no luck! Can someone help? After updating ‘edit with cornerstone’ and the red button within posts has completely disappeared.

Hey @Bryn_Morfa,

Please give us the steps you followed so we could see what else we can advice. It is recommended that you give all the details you can in your first post. See How To Post A Support Question in our How to Get Support article.

Also note that if we’re going to login to your site, we will perform troubleshooting procedures that will interrupt your live site’s operation. If that could not be done in your live site, copy it over to a staging server so we could troubleshoot there.

Thanks.

Hello,

the following has been done to try and fix the issue.


Please follow up the steps below:

Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
Go to X > Settings and click on the Clear Style Cache button.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS and Javascript from the options or Child Theme and test the case.
Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you could log in that would be fine. Interruption to live site operation isnt a problem. I will post the login information on a secure note.

Hi There @Bryn_Morfa

It seems that Cornerstone settings have been changed with the update. I have enabled Posts through Cornerstone settings and now you should see the edit option under your posts.

Thanks!

brilliant! all sorted! thanks!

You’re welcome.

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