Cornerstone Preview unresponsive after loading

Support
#1

Hi!
I have been working with my website for a couple of weeks now as a new blogger. As of tonight, I keep getting this error in Cornerstone.

After searching the forum, I found this post and have done most everything listed.

https://theme.co/apex/forum/t/cornerstone-the-preview-was-unresponsive-after-loading-error/23551

I have disabled plug ins, cleared every cache I could find, everything looks to be up to date, I have no CDN. I’m at a loss. If you go to my website without being logged in, it’s looks as if I’ve lost all of my cornerstone formatting.

Not sure what to do next…

Thanks!

#2

Hi there,

Please follow the troubleshooting steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  3. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
  5. Follow the steps of this article: https://theme.co/apex/forum/t/troubleshooting-builder-preview-warnings/14404/

If you still have the problem kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

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