Cornerstone plugin's JavaScript file is throwing some errors

[anthonygmurphy]

How do I get assisstance with Cornerstone? Is someone able to look at my Cornerstone and fix the errors?

Thank you

[basanta]

Hi There,

Thanks for writing in!

This may cause due to several reasons! I will suggest few troubleshooting steps that you should follow:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

   define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
   define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

• Link to your site
• WordPress Admin username / password
• FTP credentials
  All the best!

[anthonygmurphy]

Thank you, will attempt these and come back to you with resutls!

[ruenel]

Great! Please let us know how it goes then.