Cornerstone Plugin not working in staging site

Hi Friends!

Just want to ask whether you experience an issue with cornerstone plugin in staging site?

I am unavailable to use the cornerstone plugin in my staging site, but its working in my live site.

As I read the console on the browser, it says there is a conflict with cornerstone-endpoint.

Can someone please help me with this issue?

Any help will be great!

Regards,
Jayson

Hi @lovecoms,

Thanks for writing in.

There should be no difference in cornerstone from live and cornerstone from staging. Maybe the issue is the internal URL of your site after you migrate it to the staging. Perhaps you can provide your site’s URL and admin login credentials in a secure note? I like to check the error you’re getting.

For the meantime, please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

Hi @Rad,

Thank you for the quick respond to my question.

Unfortunately, as I check the WP Dashboard plugins this website didn’t use any caching plugins, in addition there are no CDN. I did permalinks updates but still no luck. Is there any easy way to get this done and fix the issue?

Regards,
Jayson

Hi Jayson,

Can you confirm that you have test for a plugin conflict and that you have increase your memory limit.

If it still doesn’t work kindly provide us your admin login in Secure Note so we can take a closer look.

Thanks

Thank you! Now working, I think its because the internal links although I did an update with the permalinks, I can’t force the http request into https every time I click the cornerstone builder in the page. So I did is the type https instead the http request then issue solved. Now I am facing another problem. I want to rename all the existing classic shortcode. I want to removed the word “classic” in every cornerstone block shortcode existed. how to do that? any help will be great!

Regards,
Jayson

Hi Jason,

Glad to know it’s working now. For future reference please check link below

With regards to cornerstone, I am sorry but you will need to do it manually.
There is currently no way to do this automatically

Thanks

Thank you for the answer. However with the V2 shortcode the essential grid is not yet included on the element?

I want to use the essential grid and keep it as its easy to manage with the content on our website.

Regards,
Jayson

Hey Jayson,

The Classic Essential Grid element does not have a V2 equivalent because there’s nothing to configure except selecting a grid.

If Classic Elements are not showing up on your end, chances are, they’re disabled. You can enabled them by going go X > Settings > Macros. Select Enable All Classic Elements then click Apply and after that, click Update

Hope that helps.

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