Cornerstone plugin makes trouble

[difi71]

After activation of cornerstone plugin, i get a white wordpress dashboard.

[thai]

Hi @difi71,

Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory and maximum execution time or do it yourself by adding this code in your wp-config.php

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

7. Check if you have at least php version 5.6 installed in your server

8. Set wp debug in your `wp-config.php file to true and check what error you are getting.

define('WP_DEBUG', true);

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard & FTP Account using the Secure Note functionality of the post to follow up the case.

Thank you.

[difi71]

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: classic. Class ‘CSE_Classic’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: decorators.php. Class ‘CSE_Decorators.php’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: definitions. Class ‘CSE_Definitions’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: helpers.php. Class ‘CSE_Helpers.php’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: mixins_controls. Class ‘CSE_Mixins_controls’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: mixins_elements. Class ‘CSE_Mixins_elements’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: mixins_includes. Class ‘CSE_Mixins_includes’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: mixins_setup. Class ‘CSE_Mixins_setup’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: sample.php. Class ‘CSE_Sample.php’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Warning: Cornerstone_Element_Orchestrator::add | Failed to add element: shim.php. Class ‘CSE_Shim.php’ not found. in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php on line 220

Fatal error: Cannot redeclare class Cornerstone_Huebert in /usr/www/users/kleink/wp-content/plugins/cornerstone/includes/classes/components/class-huebert.php on line 3

[jade]

Hi there,

It seems that the update did not go through correctly. Please login through FTP then go to wp-content/plugins then delete the current cornerstone directory that is in there. Once deleted, go back to the Wordpress admin and Cornerstone should be automatically installed. If not, please go to the X addons page an install Cornerstone from there.

Hope this helps.