Cornerstone Pages Loading Inconsistently

[Sarah_S]

We’ve been having issues with Cornerstone pages not loading consistently on a lot of our websites. So we contacted our hosting provider (Flywheel) and had them increase the memory in our sites. Now we’re having an issue where our team can get Cornerstone to load. (Albiet, pretty slowly.). But our client is complaining that they can’t get their Cornerstone pages to open. They claim to have a ‘good’ internet connection and have also stated that they were able to get into the site before. I’m working my way through a checklist of possible causes from another thread. (Everyting up-to-date, check. Clear Style Cache, completed.) But would appreciate some thoughts on why we can open a Cornerstone page, but our client cannot.

[Prasant]

Hello @Sarah_S,

Thanks for asking.

It’s a bit difficult to comment why your client is unable to openup pages in Cornerstone. Can you please try out following:

1. Go to X > Settings and click on the Clear Style Cache button.
2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 300 for optimal usage.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case. Also can you please give us to the permission to troubleshoot the problem? We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thanks.