Cornerstone page builder not loading

Support
#1

My cornerstone page builder is not loading, at http://troide.co/?cs-launch=1&cs_route=content.builder/6 it just goes to where you select which page to edit but when I click edit the page just refreshes - does not go to the page builder.

#2

Hey there,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Let us know how it goes.

#3

None of them worked. Only works on one of my sites. (No i am not trying to use on multiple sites ive been changing the url in apex).

#4

troide.net/x/#/content/6/layout is the only time it works but the link changes on other sites this is really frustrating as I paid £60 for X…

#5

Hi There,

Sorry for the frustration here. Would you mind providing us with login credentials, so that we can take a closer look. Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks!

#6

Hi I’ve added a secure note to my last message ^
Thanks

#7

Hello @troide,

Thanks for sharing login details.

I checked your website and tried editing a page using Cornerstone and I see following error message on dev tools.

Failed to load resource: the server responded with a status of 500 (Internal Server Error) 
http://troide.co/cornerstone-endpoint

What that error message tells us is that there’s something in your system preventing cornerstone-endpoint from loading thereby blocking Cornerstone from saving/functioning correctly. If you could contact your host and they should be able to whitelist the Cornerstone endpoint and get this working.

Thanks.

#8

Hello I spoke to my host and they couldn’t help. Deleted and re-installed wordpress and it worked for like 10 mins but now is doing same as before. It is not wordpress it is the theme. I need this sorting out ASAP, expected better from a “premium” £55 theme…

#9

Hi There,

The credentials you provided above does not work, please confirm.

Do you mean when you try to edit a page in Cornerstone, it just goes back to the page selection?


Most of the time that issue is related to memory limit, please follow the guide provided here on increasing the memory limit.

You might need to ask your hosting first because some host does not allow users increasing their limit on their own.

Let us know how it goes,
Cheers!

#10

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