Cornerstone not working correctly in my WordPress site w/Theme X

I need support with Cornerstone. Whenever I go in to edit one of my webpages, what I’ve previously created is not there. It’s just a bunch of text and links. I need to have this up and running again ASAP as it’s for my church. This all started after I updated plug-ins within WordPress.

Thank you!

Hi there,

Please try to check for the following first:

  • We’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:
    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );
  • If the issue is still there, please make sure that you have everything updated to the latest version especially for X and Cornerstone. You can find more info about the support versions of X and its bundled plugins here.

  • If you are still seeing an issue, please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

Hi There @teddyholcomb

Thanks for writing in! I am sorry to hear that you’re having this issue. Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue. Most possible causes are due to caching or plugin conflicts. Also check your PHP version and memory limit.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

I’ve added a secure note

Hi There,

Upon checking your website I could see that the WordPress core is outdated.

Could you please update your WordPress to the latest version 4.9.8?

Please make sure you backup all your website before updating.

Regards!

Great!

That worked, thank you so much!

I have a few other questions if you could help me please.

  1. Is there a way to move (copy) an entire section I’ve built on one page and add it to a different page?

  2. How can I fix my Google Maps section? For months it was working just fine and now it won’t recognize our location.

Hello @teddyholcomb,

Thanks for updating the thread.

  1. Yes, you can save the section as template and then import the same on a different page. To learn more, please take a look at following resources.


2. I checked the console and see a error related with Maps Google Maps JavaScript API error: RefererNotAllowedMapError. Please take a look at following resource to learn more about the error message and solution for the same.

https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

In case you have more questions, please create new ticket as the first problem you were facing with Cornerstone seems to be fixed now. Posting different questions that are not that related with each other create lot of confusion and increases response time.

Thanks.

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