Cornerstone Not Working After Updates

I currently use X Theme and everything is up to date. My site is hosted by GoDaddy. My installed X Theme version is 6.2.5. The cache has been cleared. All plugins, themes, and translations are all up to date. I have the latest version of WordPress (4.9.7-en). My GoDaddy c-panel refers to PHP 7 and 7.1 (do I need to update?) BUT I cannot edit anything in Cornerstone. Can anyone offer some assistance to get Cornerstone working?

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Hello @CharmCityVT,

Thanks for asking. :slight_smile:

Please ty out following solutions:

  1. I checked your website and can see that you have updated X and Cornerstone to the most recent version. However, please ensure the bundled plugins is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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Omg this was pissing me off too! But I think I found a solution!

If you go to X theme settings (ex: yourwebsite.com/wp-admin/admin.php?page=cornerstone-settings) you should try going down to the Permissions section, go to your permissions level (mine was Admin), and make sure that each “power” button is turned on for the page features. I noticed Cornerstone was activated for my wordpress Pages, but not blog Posts.

Try that and see if the toggling works for you like it did for me. UGH this was so frustrating! lol.

Hi @CharmCityVT

Please do Prasant’s and EasyMedia’s suggestions above and let us know how it goes.

@EasyMedia Thank you for chiming in.

This worked! Thanks so much!!

I attempted these fixes, but no luck. I go to create a new page and when I hit “Edit with Cornerstone” it just refreshes the edit page. I just came across this after updated to X-Theme 6.2.5 and haven’t been able to get it to work. I can still edit existing pages, but I can create a new page.

Hi Nate,

The problem you are experiencing is different than what the original poster mentioned here. Please open up a separate thread and give us the detailed information of your website and URL/USER/PASS of your WordPress dashboard using the secure note to follow up.

Please do not add the Secure Note here as it is visible to the original poster and you are not the original poster of the thread. Open up a new thread and follow up there.

Thank you.

Thanks @christopher.amirian

I’ve started a new thread as requested.

I’m on it. Thanks,

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