Cornerstone not working after updates cloudmakers

Support
#1
#2

Hi @artiisan ,

Thanks for writing in!
The details you have given not working for us. Please check and confirm.
As I can’t access to your site so can’t confirm what exactly is the issue. I would like to suggest you check a few things for a possible solution.

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Thanks

#4

Hi There,

Thanks for the confirmation!

Still the details showing wrong.

Please check and confirm.

Thanks

#5

try the new user name i put in the secure note

#6

Hi,

I tried that username but it still doesn’t work.

Kindly check again and let us know.

Thanks

#7

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