Referring to another support ticket here
I updated X and Cornerstone and now I can’t open Cornerstone properly.
There is a console error (see attached Image) 500.
I deleted the cache in Chrome. Tried it with Firefox and new installed Opera. Still not working.
Hi there,
Thank you for the information. The error 500 is an internal server error which does not give the actual problem that might happen. The best way to get around this is to enable the WordPress to debug mode so that we will get a better error reporting than 500 to help us understand why this is happening in your environment.
To enable the WordPress to debug mode please kindly read the article below:
https://codex.wordpress.org/Debugging_in_WordPress
If there is no obvious error in the UI or the Google Chrome Developer Toolbar console then you will need to contact your hosting service provider and ask them to check the error log to find out the root cause of the issue.
The common issues that might occur are mentioned in this article below which I encourage you to check:
There are 2 more possible issues which are not mentioned in the article above that can be the cause:
- Bad file and folder permission. Please kindly make sure that your WordPress installation files and folders have proper permissions. For more information:
https://codex.wordpress.org/Changing_File_Permissions - Kindly contact your hosting service provider and make sure that the Cornerstone URL and all sub URLs of that are out of the mod_security rules For more information:
http://www.inmotionhosting.com/support/website/modsecurity/find-and-disable-specific-modsecurity-rules
Thank you.
It was a conflict with WPML. After an update of WPML all is fine again.
Thank you for your support.
Ok! Great to hear you got it worked out. Thanks for letting us know.
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