Cornerstone not showing any elements at all

Support
#1

Hello, for some reason, Cornerstone looks broken for new pages. I can only download preset templates and edit those instead.

To elaborate, when I create a new page and use cornerstone, when I add elements or even edit the background of the section, nothing is happening at all. I see the shortcodes generated on the text view of the page, but on the frontend and cornerstone, nothing is happening.

I can make edits on template pages, but can’t seem to create a brand new page.

I tested using several computers and using Chrome. Have not tested other browsers.

I have provided you with login credentials, and I’m guessing a secure note will have to be a reply, so I will post on the next response.

#2

Hi There,

Thanks for writing in! Probably it could be related to your PHP max script execution time, which is set to 30 currently. Could you please try increasing it to a value 120 or higher and test this issue again.

You need to edit PHP.INI file to increase it. For more information, please check (http://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/).

Let us know how it goes.
Thanks!

#3

Hmm… adding the code on the .htaccess file breaks the site… and there is no php.ini file, not that I can see at least… will I be able to add a code to a .user.ini file instead?

#5

Hi There,

Your version of X and Cornerstone is not compatible, you have the latest Cornerstone (3.0.4) but outdated X (5.1.0). Please update X to the latest version (6.0.4).

Updating Your Themes and Plugins

Remember to clear all caches (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Hope it helps,
Cheers!

#6

Welp, that’s it! Haha… thanks!

#7

You are most welcome. :slight_smile:

#8

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