Cornerstone not saving since WP update

Support
#1

I am receiving the following error: Loading the preview took longer than expected. There may be script conflicts on this page. Also, the content isn’t saving when I make a change. http://puu.sh/xEMoE/f0e644da03.png

This has just started happening, I had no problems before. It may have to do with the latest minor WordPress update today. Here is a screenshot from the console: http://puu.sh/xEMur/473a4730a4.png

I disabled any plugins that could have had an effect, including:
Essential Grid
Slider Revolution
WordFence
WP Fastest Cache
The Events Calendar
Etc.

I disabled and flushed my cache.

I added these lines to the wp-config.php file:
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

I used Transient Cleaner.

I checked those 4 things that you usually mention in other posts (mod_rewrite, 300 execution time, etc.).

I’m on Godaddy with these resources: http://puu.sh/xEMJq/15fb470149.png

I’m on PHP 5.6 and MySQL 5.6.

Pretty much I covered all the questions you usually ask. Any ideas?

#2

I should also mention that I have gotten Cornerstone to load properly on one of the simpler pages: http://puu.sh/xEN8G/9b89136a02.jpg

#3

Hey @pbujok,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#4

I added the secure note to the first post above.

I completely removed the Wordfence plugin.

It looks like certain pages have a 406 error loading /cornerstone-endpoint while the page that loads does not have this issue in the console. I was looking through the cPanel but there is nothing in there related to mod_security.

#5

I am having the same issue as well.

#6

I received a response from Godaddy regarding the /cornerstone-endpoint. They are blocking it with mod_security and there is no way to whitelist it since they claim it is unsecured content. The website is on the Linux cPanel account with sufficient memory and CPU. They thought at first that I was just trying that URL multiple times and that they could whitelist it, but after further investigation they said they could not whitelist due to unsecured content. Here is the message I received from them:

[severity “CRITICAL”] [hostname “www.MYCLIENTSHOSTNAMEHERE.com”] [uri “/cornerstone-endpoint”] msg “Atomicorp.com UNSUPPORTED DELAYED Rules: Potentially Untrusted Web Content Detected”

Unfortunately I will be unable to edit the page unless X Theme updates the file to be secure or unless I switch hosts.

Can you please provide feedback for this? I haven’t received any response from the X Theme team for over 24 hours.

#7

Hi there,

We are sorry for the late reply. I read the message the hosting service provider gave.

It seems that you have a content on the pages referring to Atomicorp.com which the hosting service provider considers insecure.

We have many customers using the GoDaddy service and whenever they asked for the rule exception they accepted with no problem. This shows that there is something on your website content inside the pages that might be the cause of the problem.

You can test the case by installing a fresh copy of the Wordpress and latest version of the Theme and Cornerstone, then ask them to do the same thing.

I suggest that you follow up the case with them and ask for more detailed information regarding the content they consider as insecure so we all will have a better idea of the problem cause.

Thank you.