Hi there,
We ran updates for our website a couple of weeks ago and since that we haven’t been able to save content on Cornerstone without disabling plugins and re-activating them afterwards.
THe problems cam as we updated a couple of the plugins before we updated the theme, which we’re predicting is the root of the issue.
Our website is www.duplion.co.uk
Is there any support you could please give us? Many thanks
Hi There,
Thanks for writing in!
As we don’t have access to your admin area, we can’t confirm the issue.
Can you confirm us which exact plugin causing the issue? You can disable all plugins one by one to check this which one is the culprit here.
Also please check few performance best practice for possible solution too.
Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, Javascript and templates.
Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
If that doesn’t help Please send us your login details so that we can have a look.
Put the details in a secure note.
Thanks
Hi,
We’re finding the issue mainly with Slider Revolution - Cornerstone doesn’t load content area when Slider Revolution is activated.
Essential Grid, when activated, has required us to save Cornerstone half a dozen times before it actually saves the content. Today this isn’t working at all with both plugins deactivated.
Hi There,
Thanks for writing in!
I can see there are several JS loading issues on your site which is preventing cornerstone to load.
Can you please confirm if you have taken care of the above points I have mentioned? if so please re-upload your theme files via FTP and follow the below steps.
Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.
Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.
Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.
Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.
If you could please try the above and if you still have the issue we’d be more than happy to assist.
Hope this helps!
Thanks very much. I haven’t actioned the first points yet but will do so before I move on to your following steps 
This worked! Hopefully our permanent fix 
Thanks!
Glad to hear that 
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