Cornerstone not loading when attempting to edit a page

Hi there

I recently installed the Renew-1 demo content on my X Theme website, www.thebusinessboard.co.uk.

Now when I go to edit a page in cornerstone it just hang on the circle loader. This is happening on all pages. I want to edit the demo home page and tailor it to my own information.

I cleared all page cache and all my versions of the software are up to date.

I am very happy to share log-in and ftp details with Themeco support.

Many thanks,
David

Hi there,

Please follow the troubleshooting steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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