Hi Eric,
Thanks for writing in!
We are really sorry that you are facing issue with cornerstone.
As we don’t have access to your website, so can’t confirm what exactly happening in your end.
we would encourage you to pease open a new ticket and send your website details in a secure note so that we can have a look. Before that please check this common troubleshooting process for a possible fix.
Please check for the following first:
- Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
- Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Remove custom CSS, Javascript and templates.
- Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
- Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
In case the issue persists, please open a new ticket and post following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
- FTP credentials
All the best!