Cornerstone: No Render of the FrontEnd Preview

Support
#1

I receive these messages while trying to edit on Cornerstone

Non-existent changeset UUID.
customize_messenger_channel

#3

Hello,

I tried to access your Dashboard, but when I put the above info, the page just redirect and nothing happens. Can you check it?

#4

it’s working fine,
try log in using an Incognito/Private Window

#5

It’s not working for us even in incognito.

The issue doesn’t look like it’s coming from Cornerstone.Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#6

already add the code in the wp-config.php and it takes me to the login page.
What else can I do?

#7

Try resetting your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If that doesn’t help, please give us FTP access.

Thanks.

#8

there is already a htaccess.bak file in the server,
please, check, I’ll send you the u/p

#9

Hello There,

Thanks for providing the information. I have investigated and found out that the Site Url and WordPress Address URL is not the same.

I also found out that you have Endurance Page cache. This can be found in Settings > General > Endurance Cache. At the moment, I have turn it OFF.

I was able to edit the page in Cornerstone now. Please check your site.

#10

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