Cornerstone no longer saving certain changes?

Hi,
I have several pages build out in Cornerstone, I recently updated to V.3.0.4 and now I’m noticing issues.

It now seems that I can edit text inside of existing text elements and sections, but if I try to add a new section or new text element/button etc. nothing saves. I’ve tried creating a new page, adding several sections and elements and saving. If I then go to edit that page outside of cornerstone there are no shortcodes at all, no content in the content section. I usually see [cs_content] and a bunch of other CS shortcodes.

If I manually paste in the short codes I want, I can then open the page in cornerstone and edit the existing content, but still can’t create anything new in cornerstone.

When I click save in cornerstone I get the successful save message.

Any suggestions appreciated.

Thanks.

Hello @jahsko,

Thanks for asking and sorry for the trouble you are facing with Cornerstone.

Please try out following solutions and let us know how it goes:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  • Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  • Check your PHP Max Execution Time and set it for 300 for optimal usage.
  1. Try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

It looks like I wasn’t on the latest version of X theme.
Updating has fixed the issue.

Thanks for the help.

Glad to hear that. :slight_smile:

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