Cornerstone Keeps Loading - Cannot edit page

Hi, the Cornerstone won’t load; the wheel keeps spinning (this is happening since a day or two). I tried uninstalling/deactivating all the plugins, but that still didn’t solve the issue.

Please help.

Ok, I think I got it working. I changed php version to 7.2.
However, it shows this: “The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.” I know it is not a plugin conflict since I checked that.

1 Like

Hi there,

Thanks for writing in.

Please downgrading it to 7.1. Some plugins and features may still use functions that are deprecated in 7.2. And please provide your admin login credentials in a secure note.

For the meantime, please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

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