Cornerstone just spinning out

Support
#1

Logged into our Wordpress site today and went to edit a page using Cornerstone but just getting a spinning circle. We normally get this before it loads the menu and the page to edit, but it just keeps going indefinitely. This is the same when we try to edit a page, create a new page, edit the global settings, etc.

#2

Hi @supportrevolution,

  • Did you upgrade your WordPress to the version 5.2? Please try rolling back to version 5.1.1.

If it still doesn’t work, please follow these steps:

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  2. Clear the caches then temparorily turn off all the cache plugins.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#4

Have added a secure note as still cannot fix the issue.

#5

Hi Daniel,

It’s SG Optimiser that iscausing the issue. When I tried to deactivate that plugin. Cornerstone and theme options works without issue.

Please exclude the theme js and css files from minification. No need t minify those as they are already minified by default.

cornerstone js files

wp-content/plugins/cornerstone/assets/dist/js/site/cs-body.js
wp-content/plugins/cornerstone/assets/dist/js/site/cs-head.js
wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js
wp-content/plugins/cornerstone/assets/dist-app/js/cs.js

https://www.supportrevolution.com/wp-admin/plugin-install.php?tab=plugin-information&plugin=sg-cachepress&section=description

Hope this helps

#6

Thanks! So I just need to exclude the 4 files you listed?

#7

Hi @supportrevolution,

Please also add this file:

  • wp-content/themes/x/framework/dist/js/site/x.js

Let us know how it goes!

#8

Thanks. We couldn’t get that to work - but it gave us the idea to fiddle with certain settings in our caching plugin and it works again!

#9

Glad to hear that. :slight_smile:

#10

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