Cornerstone is 'spinning wheel of death' mode

Hi there. I don’t know why but cornerstone will not stop loading and I’m not the most tech savvy guy. Hope that someone can help me out. I am willing to share credentials again, etc. Kurt Willems

Having the same issue! Please help!

Hi Guys,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory and maximum execution time or do it yourself by adding this code in your wp-config.php

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

8 If using cloudflare, you need to add page rule to exclude x

https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

Thanks.

1 Like

Hello @kwillems,

It seems that you are using CloudFlare. Please login to your CloudFlare account and purge your site cache. Please also make sure that you have disabled the Minify option of the JS/CSS under the CloudFlare > Speed tab. For best results, please see to it that you are using the recommended CloudFlare settings when using the theme. You can check it out here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

If nothing is helping, please provide us the access to your WP site and your CF account so that we can thoroughly check all your settings.

Best Regards.

I am glad to give you credentials. WP Engine staff have been working on this too and have not figured it out. Thanks

Hello There,

I have logged in and disable BWP Minify plugin. I was successfully able to edit a page when the plugin is deactivated.

Please keep in mind that we already have minified the JS and CSS files in the theme. Having to minify those files again could possible create an issue which would prevent the Cornerstone to load. I would recommend that when you edit a page or still just developing the site, please disable any caching and minify plugin. There are best turned ON when you are finished building the pages and ready to make the site live.

Hope this helps.

1 Like

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.