Cornerstone is not working since the last update

[thecelinette]

Hello,

Cornerstone is not working anymore on my Xtheme website.
When I launch cornerstone to edit an article or a page, I have the layout page, but cornerstone seem to try loading but never appears. Can you help ?

Wordpress Version 4.9.6
Xtheme Version : 6.1.5
Cornerstone Version 3.1.5

Best regards,
Céline

[Prasant]

Hello Céline,

Thanks for asking.

Please follow up the steps below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.