Cornerstone elements not working

[hanri]

Hi there,

For the past few days everytime I try and drag an element onto my page in cornerstone it doesn’t work, it just shows the icon and then does nothing. I have tried all sorts of things to get it working, but nothing makes any difference.

We are having so many problems.

Still unable to edit some pages that were built in cornerstone, the preview wont load and this has been going on for weeks. Have sent a few support requests but we don’t seem to be able to get to the bottom of it.

Please can someone help. Our project has ground to a halt, we cant do anything to build our pages at the moment.

Thank you.

[basanta]

Hi There,

Thanks for writing in!

I checked your page and can confirm the issue. The issue is due to several reasons. I would like to suggest your few troubleshooting steps to check if the issue resolves on your end.

The issue can be caused by the following:

Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Thanks