Cornerstone editor not working in Pro

Support
#1

Hi guys,

i updated a few of my sites to 2.3.6 today, but one of the sites i updated won’t load cornerstone anymore. It gets stuck at the loading screen with the circle, instead of pushing forward to the editor. I tried this on multiple pages. Can you help me with this?

Greetings Tommy

#2

Hello Tommy,

Thanks for asking.

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Thanks for the reply. It’s fixed. I don’t know why or how, but after disabling them all, and then enabling them, it worked again. Not a clue what the cause was.

#4

Glad to hear that. :slight_smile:

#5

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