Cornerstone editor / demo content broken

[Web_Services]

Hi, something is definitely not right with the X theme install on a project I’m just getting started on.

I installed X on dev.smiota.com , activated the theme and installed the App demo content, then installed a child theme to start building. Had some issues at the start with the demo content, so I revoked license, did a fresh install, and re-setup demo content.

So now demo content is all there, but Cornerstone is failing to load content and I can’t edit any of the pages. There are also duplicate pages, some showing as created in 2016 and some in 2018.

Please help!

As I mentioned, I’m just getting started, so if the solution is to swap out licenses and do a fresh install, that’s not a problem.

[Prasant]

Hello @Web_Services,

I am really sorry for the problems you are facing with Cornerstone on dev server. Let me share couple of solutions that you can try out to fix the problem.

1. Go to X > Settings and click on the Clear Style Cache button.
2. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 300 for optimal usage.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case. Also can you please give us to the permission to troubleshoot the problem? We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thank you.

[ruenel]

Hello There,

I have logged in and tried to install a plugin that will check your server settings. It appears that it did not go as plan because you have exhausted your PHP memory limit. PHP memory limit is also the cause of your issue why you cannot edit in Cornerstone. To resolve this, ​we recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[Web_Services]

Got it, thank you for your help!

Increasing the php memory limit was the right call

[Prasant]

You are most welcome.