Cornerstone/Editing not working?

Support
#1

Hi there

I cannot edit any content at all and i dont know why?
I have read all posts and taken appropriate actions and still no good!!
Can you please take a look for me as this site needs to go live pretty soon and this is holding me back.

I will send you personal login details so you can take a look :slight_smile:

As always thank you so much

Huseyin

#2

Hey Huseyin3001,

Please tell us what actions you’ve already taken so we can give other solutions. For now, please try these general solutions.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#3

PLEASE SEE ABOVE !!

Personal Note:

Thanks
Huseyin

#4

Hello @Huseyin3001,

Thanks for sharing login details. Upon login I see following error message on the browser console:

Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://s622430481.websitehome.co.uk/cornerstone-endpoint

What that error message tells us is that there’s something in your system preventing cornerstone-endpoint from loading thereby blocking Cornerstone from saving/functioning correctly. If you could contact your host and they should be able to whitelist the Cornerstone endpoint and get this working. Along with that please make sure that the hosting you are using is compliant with the specifiations that WordPress community has recomended:

Thanks.

#5

Hi Prasant

Good man… I have updated to php 7.1 with my host!!

Fixed!!

So happy and so grateful.

Thanks Prasant!

#6

Glad we were able to help :slight_smile:

#7

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