Cornerstone Edit Mode Not Loading Fully

[nathandutoit]

Hello X Team:

I am trying to make some edits to bennyamon.com but seems there is an issue with cornerstone. Edit mode is not fully loading:

Any assistance in this matter is greatly appreciated.

Thanks,

Nathan

[mldarshana]

Hi There,

Thanks for writing in! First of all, try re-generating your permalink settings and see if the issue is related to your .htaccess file.

• Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.

Then the next possible issue would be that you’re running out of your memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

• If you’re using any caching plugins, make sure to purge your server cache and disable them temporarily. - If you’re using a service like CloudFlare, make sure to disable auto minification. For more information, please check this guide (https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/).

Check the following as well.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 300 for optimal usage.

Further, you can check our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-builder-preview-warnings/14404).

Let us know how it goes.
Thanks!

[nathandutoit]

Thank you. I have completed all of the above but the problem still persists.

Providing access in secure note.

• Nathan

[Prasant]

Hello @nathandutoit,

Thanks for sharing login credentials.

This seems to be a plugin conflict issue. After doing bit of investigation based on chrome dev tools error information I deactivated all plugins except Cornerstone. After that I reloaded Homepage upon clearing browser cache and now Cornerstone is working fine. https://cloudup.com/cpczVJKg321

As is a live website I have activated the plugins again.I suggest you to please test of plugin conflict by deactivating plugins and reactivating one at a time to narrow it down.

Thanks.

[nathandutoit]

Thank you Prasant. I discovered the problem plugin and deactivated it.

Best,

Nathan

[mldarshana]

Glad we were able to help