Cornerstone Edit is acting up

When I go to edit in Cornerstone on my site the page looks like this:

Close dialog
Session expired

Please log in again. The login page will open in a new window. After logging in you can close it and return to this page.

Content Design engaging layouts throughout your site.
Templates Save and reuse snapshots of content.
Global Blocks Design once. Use anywhere.
Options Foundational styling for your site.
Exit to Dashboard
CSS
JS

This is just the start of what happens. is anyone else having this issue and how to correct so I can edit the page in Cornerstone again?

Hi There,

Thank you for writing in, please do the following

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  • Remove custom Javascript and custom templates (if any).

  • Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  • Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

/* That’s all, stop editing! Happy blogging. */

Increasing PHP Memory Limit

If the issue persists, please provide us the site URL and credentials in a Secure Note so we can take a closer look.

Cheers!

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

Hello @NESchloss,

I see that you are using X Theme version 6.5.3. I suggest you to update the same to the latest version 6.5.5. In case problem is still there, please share website login details in secure note for us to take a closer look.

To avoid any confusion and for fast response time, I also suggest you to create a new ticket and give reference to this ticket

Thanks.

Hi @NESchloss,

You may put in any username and password. For the email you may put support@theme.co.

Thanks

1 Like

Hi @NESchloss,

Please update your Wordpress, it still at 4.8 and it’s common on older Wordpress version.

Thanks!