Cornerstone don't stop loading

[rokica23]

Hi,

I need to know if X theme has few issues with cornestone. I’m waiting for more than 5 minutes and still it doesn’t stop loading.

How to fix?

Thanks

[Prasant]

Hello @rokica23,

Thanks for asking.

Looks like you haven’t shared username. In the mean time please try out following solutions:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.

• Check your PHP Max Execution Time and set it for 300 for optimal usage.

1. Try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[rokica23]

Hi,

I don’t know where to know if I’m running PHT v5.6.x and where to reset htaccess

I shared my credentials. If you can login and figure this out it’s better

[rokica23]

I tried out and it seems either plugins and cache are not the problem

[ruenel]

Hello There,

You seem to have forgotten to include the username. ​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look?

To do this, you can create a secure note with the following info:

• Link to your site WP login
• WordPress Admin username
• WordPress Admin password
  ​
  Thank you.

[rokica23]

Yes definitely

[ruenel]

Hello There,

Thanks for providing the information. I have logged in and check your site. It turns out that you have a very limited PHP time limit. It is only 60. Please increase it to at least 300. You may need to ask further assistance from your hosting provider to be able to do that.

I also noticed that you are using PHP version 5.6.30. You can check this in WooCommerce > Status. Please understand that WordPress 4.9 requires at least 7.2. You can check out the server requirements from here: https://wordpress.org/about/requirements/. This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

Dear Host,

I'm interested in running the open-source WordPress <https://wordpress.org/> web software 
and I was wondering if my account supported the following:

- PHP 7.2 or greater
- MySQL 5.6 or greater OR MariaDB 10.0 or greater
- Nginx or Apache with mod_rewrite module
- HTTPS support

Thanks!

Hope this helps. Kindly let us know.