Cornerstone doesn't update in editor

Support
#1

EDITING
<img src="//tco-forum-uploads.s3.amazonaws.com/original/3X/7/8/78abd056cd84c48415cbe34ec0f8cab44a5818e0.PNG" **width=“690” height=“339”>

LIVE

Cornerstone doesn’t update as I am editing however if I open a new tab and refresh the site it will reflect the edits.

#2

Hi There,

Thanks for writing in!
This might be due to several reasons. Please check the following for an possible fix.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );

In case the issue persists, would you mind providing us with login credentials in a secure note so we can take a closer look?

Thanks

#3

Host has upgraded memory, no CDN, no plugin conflict. I believe everything applicable is up to date.
I have provided details if you don’t mind checking it out please.

#4

Hi,

The login provided doesn’t seem to work.

Please check it again and let us know.

Also please use Secure Note rather than summary

Thanks

#5

Hi Paul I have rectified the login details

#6

Hi There,

It might be the cache issue, please clear all the browser caches and check again.

The LIVE and PREVIEW mode are the same on my end:

Regards!

#7

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