Cornerstone doesn't start correctly - not useable

I bought your “Cornerstone” for a customer. But it doesn’t work with the theme, the customer uses: Zoo by WebDingo.

Instead of loading Cornerstone (I know it from your X-theme, I use in a different project), it brings something weird - please see screenshot attached.

What to do, to make it work together?

Thanks,

Michael

BTW: What an amazing support-forum - which software / service is used for that?

Hi there,

Would you please kindly make sure that you use the version 2.1.7 of the Cornerstone?
After that please clear caches if you have a cache plugin and finally deactivate all plugins except Cornerstone and check the case. If it works then enable the plugins one by one to see what plugin is causing the issue.

If you still have problems kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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